Return & Refund Policy
Last Updated: July 2026
This Return & Refund Policy explains the eligibility, process, and conditions for returns, replacements, cancellations, and refunds on YOMICO.
At YOMICO, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded.
1. Eligible Returns
Customers may request a return for eligible products that are damaged, defective, incorrect, or significantly different from the product description, subject to the seller's return policy and applicable law.
2. Return Request Period
Return requests must be submitted within the return window shown on the product page (7 days from delivery unless the product page states a different period). The window is fixed when you place your order. Requests made after the applicable period may not be accepted.
3. Non-Returnable Products
Certain products, including perishable goods, customized items, intimate products, digital goods, and products marked as non-returnable, may not be eligible for return unless required by applicable law.
4. Refund Process
Once a returned product has been received and verified, eligible refunds are credited to your YOMICO Reward Points balance, which you can use towards future purchases on YOMICO.
Refund Timeline
Reward Points for an approved return are credited to your YOMICO account after the returned item has been received and verified. They may take a short while to appear in your balance.
5. Replacement Orders
Where applicable, customers may request a replacement instead of a refund if the product is eligible and replacement stock is available.
6. Seller Responsibilities
Sellers are responsible for cooperating with YOMICO in the return, replacement, and refund process and resolving genuine customer issues promptly.
7. Return Shipping
Depending on the reason for the return, return shipping may be arranged by YOMICO, the seller, or the customer in accordance with the applicable return policy.
8. Cancellation Before Dispatch
Orders may generally be cancelled before they are packed or shipped. Once dispatched, cancellation may no longer be possible and the Return Policy will apply instead.
9. Fraud Prevention
YOMICO reserves the right to reject fraudulent, abusive, or repeated return requests that violate marketplace policies.
10. Contact Us
If you have questions regarding returns or refunds, please contact the YOMICO Support Team through the Contact Us page.
Need Help With a Return?
If you have questions about returns, refunds, or replacements, our support team is here to help.
Contact Support